Discuss times that you have been hesitant to change your attitude

Talk about instances when you were hesitant to adopt a more positive outlook. What circumstances made it more likely that you would alter your outlook? What factors prevented you from altering your mindset? How do you attempt to influence others to alter their opinions? You ought to talk about the potential applications of the persuasion models we are researching in your post.

Examine the case study and write a document that answers each of the following questions. Your case study should include a succinct introduction and conclusion.

SCENARIO

Susie has worked as a coder for a large acute-care facility’s HIM department for the past eight years; before that, she spent roughly 10 years coding for another facility. She has primarily worked with outpatient coding (such as coding for outpatient procedures, surgeries, and ER visits). Susie received additional training to code hospital discharges two years ago. Susie obtained the “exceeds job performance expectations” mark on her performance review from the previous year. Susie personally underwent the following modifications during this cycle of prior performance evaluations, along with the HIM coding area: Discuss times that you have been hesitant to change your attitude

• The hospital implemented a new EHR that required extensive training for all hospital employees.
• The coding area had some management turnover with the long-term coding manager retiring and the coding lead promoted to the coding manager position.
• The HIM department’s coding productivity was updated to include computer-assisted coding and all coders went from using one monitor to dual monitors.
• Susie used to sit in a quiet office area with one other individual but the department was reconfigured and all coders were moved to a central location. The coding office is a large room with each coder occupying cubicle. The noise in the open concept office tends to magnify even with the cubicle dividers.
• Susie’s husband had some health issues as well, which caused Susie to be on family medical leave for six weeks.

It is that time of year for all performance appraisal reviews to be conducted and Susie has expectations that her performance evaluation will be similar to last year’s. Susie’s coding manager set up a time to go over her review on Friday afternoon at 3pm in the manager’s office. Susie arrives promptly at the manager’s office but has to sit outside the office for 10 minutes waiting for the coding manager to finish up a personal phone call. Discuss times that you have been hesitant to change your attitude

Susie enters the room and the coding manager has music playing on her iPhone and her computer is open with the email notification on. Susie sits down at the chair on the other side of the manager’s desk and the coding manager hands Susie the evaluation and says, “Review this please and let me know if you have any questions. While you are doing that, I have to answer a few emails because it is Friday afternoon.”

Susie reviews the evaluation and she is stunned by the final evaluation score that she is receiving this year. Her final score is a “needs to improve” and she is being put on a performance improvement plan (PIP) with no pay raise. There are items include in the evaluation that Susie had no idea had been a problem throughout the year. Discuss times that you have been hesitant to change your attitude

Susie’s productivity and quality were marked below average and the statistics included in the review were ones that Susie had not seen all year. Susie was very upset and tried to address the evaluation with the coding manager, which turned the coding manager defensive. Susie does not like conflict so she signed the evaluation and left the room.

QUESTIONS

(1) Discuss two items that might affect Susie’s work performance and explain why you think these might cause Susie’s performance to vary from the previous year.

(2) Identify two inappropriate occurrences that happened during the actual performance appraisal review meeting and explain how the meeting might be improved. Discuss times that you have been hesitant to change your attitude

(3) Identify two negative performance appraisal events that occurred throughout Susie’s performance appraisal cycle and identify preventive methods so the same negative events do not occur next year.

(4) Research one article on performance appraisal best practices and incorporate a key point from the article into your response to the above questions. Make sure the article is reputable and provide a reference to the article in APA format.