Assignment, Swot analysis, assessment and smart goals

Assignment, Swot analysis, assessment and smart goals

Assignment, Swot analysis, assessment and smart goals

swot analysis, assessment and smart goals

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Student Name: Therese Prisca Nkou

EBP Journal Article in APA Format:

Jazieh, A. R., Volker, S., & Taher, S. (2018). Involving the family in patient care: A culturally tailored communication model. Global Journal on Quality and Safety in Healthcare1(2), 33-37.

Is this an Evidence Based Article? Name of Journal and Year article was written?



Name of Journal: Global Journal on Quality and Safety in Healthcare.

Year: 2018

.2 points
State the problem

What was the goal of the project in the article?

Does this project correlate with your problem? State how?

What are you trying to achieve? Does this article support this goal?

Problem: Lack of patient satisfaction in the medical surgical unit is on the rise and one of the main reasons is poor communication between health workers and the patients and their families. Poor communication can result from language barrier, insufficient knowledge, and multitasking among healthcare workers among other reasons.

Goal: The goal of this project was to achieve patient-family-centered care where the family is fully involved in the care plan by determining the order in which the family members contribute directly to the patient’s well-being. When the patient and their family feel and engage with their role in healthcare patient’s quality of life and satisfaction is increased.

The goal of the project is to achieve high patient satisfaction by providing a communication environment that includes the patients and their families. To achieve this goal the group was to propose a move toward a patient-family-centered care environment to tackle the problem of poor communication which is one of the main reasons for the lack of patient satisfaction. This goal correlates with the chosen journal article’s aim since the article is aimed at family involvement in patient care using a culturally tailored communication model. The article’s suggestive communication mode can be applied to the medical surgical unit and improve communication among healthcare workers, patients, and their families.

.2 points
Strengths (Internal)

What’s was good about your article?


Staff input: Staff input was very effective in making the study successful as it involved members from the intensive care units (ICU), medical and surgical specialists, religious affairs, social services, patients, and their families. All these members formed a multidisciplinary team that was to evaluate the communication gaps that exist and see how the model could be incorporated as per each patient’s needs.

Method of evaluation: The multidisciplinary team conducted a situational analysis using strengths, weaknesses, opportunities, and threats to determine how effectively or ineffectively families have been involved in patient care. In addition, they reviewed patients’ and family’s complaints and the concerns of the staff.

Strategy to implement the communication model: Depending on the complaints they reviewed, the team decided to form a protocol to improve communication in a standard form. This means that they considered the most responsible and close family member to be the one to directly communicate with the staff instead of every family member. The rest of the family was also to be made aware of which communication has been passed by the patient, the chosen family member, and the hospital staff.

Cost: The project was cost-effective as the communication model was proposed and implemented at the hospital and did not use any outside sources or resources to make it a success.

The implementation of the communication model was done on a patient in the palliative care unit, and not directly to our group area which is the medical-surgical unit.

.4 points
Weakness (Internal)- issues


Size: The model was implemented on one unit of the hospital, which makes it difficult to determine whether it can be used effectively on other hospital units. The selected communication model would be hard to apply in large families where they have a different opinion on who should be in charge to make the decisions in the care plan. When there are disagreements between family members the patient can feel pressured when making decisions and they need assistance from the family.

Lack of knowledge: It was difficult to know which family member understands the patient’s condition, and how close they are to the patient to be trusted with making decisions unless the patient points out.

Time: The model is more time-consuming as communications have to follow a structured form which can result in communication delays. It is a process to pick which member to communicate to directly and when to engage the others.


.4 points
Opportunities (External) Patient and family education: The researchers did not highlight patient education which is a key thing that makes communication effective when planning care as everyone is given information about the underlying condition.

Patient satisfaction: The researchers did not make it clear as to whether or not the structured communication model had any significant relation to increased patient satisfaction, even though it did highlight that the mode provided easier communication flow involving families in patient care.

Stakeholders: The researchers need to include outside sources to share views and opinions on their new model to know how they can make it better and effective or if it can be applied in other clinical settings like nursing homes and outpatient centers.

Baseline data: Even though the researchers did not give a correlation between the mode and patient satisfaction, they suggested that the model is flexible to be used in other hospital units which involve patient autonomy and family involvement as the main ideas.

.4 points
Threats -(External)


Limitations: The researchers developed the model on their understanding of culture and family dynamics which varies with people of different descent. This means that to some families the mode might not work. Even though the researchers suggest further experimentation of the model, from their side it is not clear as to whether or not it can be implemented successfully in other hospital units.

Time and resources: The researcher’s next step is to do a pilot implementation of the model on patients that will accept to be part of the study with no specifications of the resources required for the pilot study or the time they need to prepare.

.4 points

Total Points = 2 points